Effective date: 24 August 2026. Operator: 10ATA LTD.
These Terms of Use govern access to and use of the Maistorlak platform operated by 10ATA LTD, company identification number (EIK) 208901696, with registered address at 12 Matei Staikov St, Sopot 4330, Bulgaria (the “Operator”, “we”, “us”, or the “Platform”).
By using the website, creating an account, submitting an order, posting content, or purchasing a paid service, you confirm that you have read and accepted these Terms.
If you do not agree with these Terms, you should not use the Platform.
Maistorlak is an online platform that connects customers with contractors providing construction, renovation, and related services, and also offers public profiles, reviews, orders, internal notifications, company galleries, VIP features, and related help pages.
10ATA LTD acts as an information and technical intermediary. Unless we expressly state otherwise, 10ATA LTD is not a party to the contracts, quotes, job payments, or other arrangements concluded directly between customers and contractors.
We are not the employer, principal, subcontractor, or guarantor of any contractor, and we do not guarantee the quality, timing, or final price of work agreed between users.
The Platform is intended for adults with legal capacity and for legal entities represented by duly authorised persons.
When registering, you must provide accurate, complete, and up-to-date information, including your name, email address, telephone number, and, where applicable, company details.
You are responsible for the security of your account, the confidentiality of your password, and all activity carried out through your account. If you suspect unauthorised access, you must notify us promptly.
We may refuse registration, restrict features, temporarily block, or terminate an account where these Terms are breached, where misuse or fraud is suspected, where security controls are bypassed, or where false information is provided.
Contractors are responsible for the content of their profiles, including descriptions, activities, locations, galleries, projects, company or sole trader details, and the accuracy of any claims about skills, experience, availability, and status.
The Platform does not guarantee that a contractor holds all licences, registrations, qualifications, insurance, or experience required for a specific trade unless such verification is expressly marked through a feature provided by the Platform.
Customers should make their own assessment as to whether a contractor is suitable for a project, including by reviewing the profile, reviews, communications, and any supporting documents they request.
Customers may submit orders or quick requests to contractors using the forms available on the Platform. Some flows may require telephone or email verification.
Contractors may accept, deny, process, and complete orders according to the available statuses and product logic. The visible statuses shown in the product and related notifications form part of the Platform workflow.
Communication between users must be lawful, made in good faith, and genuinely related to the Platform service. Spam, abusive messages, misleading claims, aggressive conduct, and content that infringes third-party rights are prohibited.
We may send mandatory service notifications by email and/or inside the user profile about orders, reviews, security, payments, moderation, confirmations, and other events directly related to the use of the service.
Users may leave reviews and ratings where the Platform rules and flows permit. Reviews must reflect genuine experience and must not contain false statements, defamatory content, personal data of third parties, or abusive language.
The Platform may hide, moderate, limit, or remove reviews and ratings where abuse, manipulation, policy violations, reports, or legal grounds are suspected.
A review, rating, badge, activity score, or similar indicator does not amount to a promise, guarantee, or endorsement by the Operator of the quality of any specific service.
Users may submit reports regarding profiles, reviews, or other content through the tools made available on the Platform. Reviewing a report does not oblige us to take the requested action, but it gives us the right to assess and act as we consider appropriate.
By uploading text, images, descriptions, projects, reviews, or other content, you confirm that you have the right to use that content and that it does not violate the law, third-party rights, or these Terms.
You grant 10ATA LTD a non-exclusive, royalty-free, worldwide right to host, display, format, reproduce, and distribute that content to the extent necessary to operate, promote, and protect the Platform.
You must not upload content that is unlawful, misleading, fraudulent, sexually explicit, discriminatory, hateful, malicious, or designed to bypass Platform rules, including fake watermarks, aggressive advertising, or external contact details where this circumvents the Platform flow.
We may, at our discretion, approve, edit, limit visibility of, take down, or delete content and media where needed to comply with law, enforce our policies, preserve civility, or protect the community.
Some Platform features are paid and are available through VIP plans or other paid services displayed on the site at the relevant time.
Payments may be processed by third-party payment service providers, including Stripe. Their terms and privacy policies also apply to the payment transaction itself.
VIP plan purchases on Maistorlak are one-time payments for the selected period. Your card is not automatically charged for a later period solely because of a past completed purchase.
You may optionally enable renewal email reminders. When enabled, after the active VIP period ends you may receive an email with a link to a new payment flow so you can renew manually.
If you use a promo code at checkout, the discount applies only to that purchase’s VIP period. Later renewal checkouts use the normal plan price for the selected period unless a new promo is applied at that time.
Cancelling current VIP access or turning off reminders does not reverse a successful payment already completed. Separate refund windows and conditions are governed by our Refund Policy.
Where required by law, we issue accounting documents for completed payments. You are responsible for the accuracy of the billing and contact data you provide.
When using the Platform, you must not:
If you breach these Terms, if misuse is reasonably suspected, or if action is needed to protect other users, we may limit actions, hide content, suspend a profile, or terminate access to the service.
We may retain data about violations, reports, blocks, and related actions to the extent necessary for security, evidence, the protection of rights, prevention of repeat abuse, and compliance with legal obligations.
Users may stop using the Platform at any time, including through available account settings where provided.
All rights in the software, design, databases, branding, logo, texts, and other original Platform content, excluding user-generated content, belong to 10ATA LTD or the relevant rights holders.
Without our prior written consent, you may not copy, distribute, publish, systematically extract data from, or otherwise use the commercial elements of the Platform beyond its ordinary intended purpose.
The Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted operation, absence of errors, compatibility with every device, or that any contractor or customer will meet your expectations.
To the maximum extent permitted by law, we are not liable for indirect, consequential, incidental, or special damages, lost profits, lost data, lost business opportunities, harm caused by other users, or disputes between customers and contractors.
Nothing in these Terms limits liability that cannot be limited under mandatory applicable law.
These Terms are governed by the laws of the Republic of Bulgaria, except to the extent mandatory consumer protection rules provide otherwise.
Disputes should first be addressed in good faith, and if no resolution is reached, they may be submitted to the competent Bulgarian court or other competent body under applicable law.
We may update these Terms where required by changes in law, the product, payment flows, security measures, or our business model.
The updated version will be published on the Platform and will take effect on the date stated in the document. Continued use after that date constitutes acceptance unless mandatory law requires something else.
If you have questions about these Terms, contact us at [email protected] or at 12 Matei Staikov St, Sopot 4330, Bulgaria.
These Terms are intended to describe how Maistorlak operates as of the effective date. They should be periodically reviewed with qualified legal counsel whenever the product or regulatory environment changes materially.